Post published:18/06/2019
Post category:Latest Member News
Reading time:5 mins read

Carly Swetman Deputy General Manager and Paul Forster General Manager

Luxury FBO operator intros enhanced services at its London Stansted Airport

Diamond Hangar home

XJet, the luxury FBO operator at London Stansted Airport continues to revolutionise the private aviation industry with its vision of what a truly world-class FBO can provide for its clientele with the roll out of its new ‘tailored branding’ service.

XJet has introduced an immersive experience at its London Stansted FBO which can be tailored to a client’s specific requirements (ideal for car launches; financial road shows; music and sports tours). From tickets to boarding passes to luggage tags and inside its executive lounges, operators and charter brokers can opt to have their brand’s logo, corporate colours and décor featured as and where they choose.

Boarding passes and tickets are also now available in electronic form, in line with XJet’s commitment to sustainability.

“The system allows us to carry out direct electronic online filing of GAR’s; all flight handling paperwork; load sheets; branded boarding passes and luggage tags, plus a few additional options,” noted XJet General Manager Paul Forster, architect of the new solution.

XJet can update the appropriate charter broker of their flight’s status via automated text messages including ‘passengers have been screened’; ‘passengers boarded’; ‘doors closed’ and ‘aircraft airborne’ – taking out or cutting down telephone calls or emails.

Fine art showcasing new talent

Inside its lounges, XJet showcases a steady stream of beautiful and individual items of art and sculptures from talented, emerging artists from all over the world.

As its reputation builds, a number of other prestige brands will be showing at the XJet facility, further enhancing the customer experience as they travel through the FBO.

“In response to demand from customers, our team has worked hard to create, develop and build the concept so that clientele can distinguish themselves from their competitors and build facilities and private conference rooms for its VVIP clientele.”

Open 24/7, The Diamond Hangar also provides world-class maintenance, safety and security for aircraft of all sizes. Unique among such facilities, it boasts 150 car park spaces.

XJet is proud to be a BBGA and EBAA member company.

About XJet

XJet opened its doors in in the UK in 2014 with a simple goal: To wow every single member and customer on every occasion.

The company which commenced operations in Denver, USA in 2007, started welcoming transient aircraft in 2009 and is now recognised around the world for its high-quality facilities, outstanding customer service and commitment to safety.

Headquartered in London, XJet is building FBOs in the Middle East and at several European locations. Its London home at the vast Diamond Hangar at London Stansted houses one of the largest VVIP facilities in the world.

XJet has received numerous awards for its outstanding service levels, luxurious state-of-the-art facilities and corporate branding.

About the Gallery

Arguably the first Private Jet Terminal to install a permanent Fine Art Gallery, XJet at London Stansted Airport, is pleased to offer a balanced selection of Fine Art on display, suitably priced to match the tastes and expectations of their high net worth passengers. With abstract works by Simon Kenny, whose most notable collector was the late Prof Stephen Hawking, to an official portrait of Her Majesty the Queen painted by Royal Portrait Artist Nicky Phillips. (Her recent work of HRH Prince William and HRH Prince Harry now hangs in the Victoria and Albert Museum.)

Private jet passengers flying out of the XJet FBO can also enjoy the unique and sensitive contemporary sculptures on display, some of which have been crafted by the much sought after designer and artist Patrick Donlan, who is also being courted by the SuperYacht sector. Prices on application, ranging from £300 to in excess of £50 million (these pieces are not on display). With this unique collaboration, XJet merges private aviation with fine art seamlessly.

For all enquires please contact gallery@xjet.com

Issued by Emerald Media Ltd.

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Inflite The Jet Centre Ltd.Penny Stephens, Director

BBGA is the main business and general aviation industry Association in the UK. It represents a wide range of services and operators. It’s contribution to fairly represent our interests with the regulators and government departments as well as other associations is absolutely essential. The various BBGA events throughout the year are a great opportunity for everyone to network and discuss the current industry affairs and issues BBGA’s ability to bring together all sectors of UK general and business aviation gives us enviable networking access. Nobody has the ear of the regulator like BBGA and that’s two-way thing; BBGA is not just able to elicit answers from EASA, the CAA and DfT, its advice and recommendations are sought both nationally and supra-nationally too. That makes membership a vital way to influence upcoming policy.

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British Business and General Aviation Association

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Paul Cremer

My name is Paul Cremer, and this marks my 42nd year working within the business and general aviation industry. Over this time, I’ve had the privilege of overseeing a diverse array of sector activities, ranging from aircraft charter and management to air ambulance services, ground operations, air traffic control, airport management, technology implementation, and the outsourcing services I currently manage.

In my role focused on delivering advisory, technology, and outsourcing services to aviation customers, I handle a wide spectrum of responsibilities. This includes overseeing International Trip Support, Operations Control Centre Services (OCC), Continuing Airworthiness Management Service (CAMO), Airworthiness Reviews, ARC Services, Aircraft Delivery and Re-delivery Support Services, Maintenance Coordination Services including AOG, Tech Ops (Maintenance Control Centre), and managing myairops software products. As the Head of Aviation Delivery, I lead the customer-facing delivery of Technology & Outsourcing products and services for the market, drawing upon a wealth of knowledge, expertise, and industry connections within Gama Aviation’s Technology and Outsourcing Strategic Business Unit.

My journey into Business and General Aviation began during my teenage years while still in school. I was fortunate enough to be welcomed into the industry, starting at a flying club, and later working at the Air Traffic Services Unit at Blackbushe Airport. There, I maintained the ATC Movement Logs in the Control Tower during weekends, solidifying my passion for aviation. Upon completing my schooling, I seized opportunities at Fairoaks Airport, where I began as Ground Crew while pursuing my Aerodrome Flight Information Service Officer’s license. Advancements in my career led me to the role of Air Traffic Services Manager.

Since joining Gama Aviation in 1996, I’ve held various positions, including Operations Manager (Post Holder), Operations & Commercial Manager, Commercial Manager, Operations Delivery Manager, Head of Business Aviation Delivery, and currently, Head of Aviation Delivery. This role encompasses Gama Aviation Group’s Gama Aviation, myairops, and FlyerTech companies.

In 2023, I was honoured to be invited to serve as the Chair of the Operations Working Group for the British Business & General Aviation Association. This opportunity allows me to contribute to industry initiatives within BBGA’s membership of nearly 200 industry companies, focusing on challenges such as regulatory compliance, Air Services Agreements, technological advancements, workforce development, operational matters, and sustainability.

Marc Bailey

Marc Bailey has spent his entire career in aviation and has worked in most areas of Aviation Services with scheduled airlines, MRO’s, military contract support and latterly with associations, government, and its agencies.

Marc represents your position in Europe (even post Brexit) – as President of ECOGAS (European Council of General Aviation Support) which maintains a voice with EASA. All the major member states are represented on the ECOGAS board. With EASA restructuring its meetings with industry, ECOGAS is now well positioned to represent our position in all areas following industry partnerships with the European Independent Maintenance Group and with ARPAS the new drone and autonomous association.

Marc is chair of the UKASF (United Kingdom Airworthiness Strategic Forum) as part of an initiative to develop Aviation Services across all aviation activities. The UKASF pulls together airlines, MROs, Rotary, Drones, and commercial GA bodies to work with CAA and DfT. The objective is for industry to take the lead to drive strategic issues to benefit all parties. We are well positioned after four years to continue our good work and with the re-established role of Chief Surveyor in the CAA we have a good focal point to do this.

Marc chairs the CAA Finance and Services Forum which allows industry in the UK to discuss in the financial plans for the CAA and the value for money delivered by those funds paid by industry. This is a new and valuable new platform for all parties.

Under recent developments Marc has formed an alliance with, ARPAS, AOPA, BHA and BBGA so that we can strengthen our voice under a joint ‘GA 4 Biz’ banner. This alliance is working to do everything possible to represent the industry’s business interests with UK government and to help realise the Government’s desire to make UK General Aviation a Global Leader in a post Brexit environment. GA4Biz – GA4Biz

The next Generation initiatives with industry and government have continued to develop with the retention platform now evolving into the “Aviation Skills Recruitment Platform”. The platform now not only offers a vehicle for those offering and seeking posts in aviation, it also provides pathways with its TalentView portion seeking to provide pathways for new entrants into our sector. The recruitment platform is being further developed to include training opportunities across a wide range of providers, from government agencies through academic bodies. Getting our next generation activities right in the UK over the next couple of years is our single most important issue which we in aviation must grab with both hands. Marc is playing a central role to help develop many of these channels.

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