Bombardier Expands U.S. Footprint, Announces Expansive MRO Facility in Miami

Bombardier Doubles its Customer Services Capabilities in Florida with New Service Center in Miami-Dade County for U.S. and Latin American Customers

· Facility will be located at the Miami-Opa Locka Executive Airport in Miami-Dade County, an important business aircraft hub in the region · New service center will be operational by 2020 and will nearly double Bombardier’s customer experience team in Florida once fully ramped up · Bombardier will keep a line maintenance station in Fort Lauderdale · New service center will feature an expert team of highly-trained customer experience specialists and technicians
Miami, October 3, 2018 – Bombardier is pleased to announce another wave of growth for its awardwinning service network as it increases its customer service capabilities in the U.S. with a new service center at the Miami-Opa Locka Executive Airport (OPF) in Miami-Dade County, Florida. The new service center will more than double the company’s current customer service footprint in Florida with new capabilities, including a paint facility for the center’s vast customer base spanning the U.S. and Latin America.
“By doubling our capacity to support more aircraft, and adding new capabilities, our customers will benefit from the peace of mind that comes from our OEM expertise and from reduced aircraft downtime,” said Jean-Christophe Gallagher, Vice President and General Manager, Customer Experience. “Thanks to our long-term relationship with the state of Florida, we are thrilled to open our new facility at the Miami-Opa Locka Executive Airport (OPF), where many of our operators are already based.”
Planned for inauguration in 2020, the new service center in Miami will be fully equipped to perform scheduled and unscheduled maintenance, aircraft modifications, avionics installations, and aircraft on ground support (AOG) for Bombardier Learjet, Challenger and Global aircraft. Once the facility is fully ramped up, the new service center will nearly double Bombardier’s employment in Florida to close to 300 employees.
Located in Miami-Dade County, the Miami-Opa Locka Executive Airport (OPF) is the largest of the County’s general aviation airports. Bombardier’s approximately $100-million investment for its new service center will bring significant benefits to Miami-Dade County, including the development of a comprehensive aerospace cluster and the establishment of talent development partnerships with local colleges.
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“Miami-Dade County is proud to be a key player in Bombardier’s grassroots development of the aerospace industry in our region,” said Miami-Dade County Mayor Carlos Gimenez. “This new facility will employ nearly 300 of our residents in high-paying jobs averaging $70,000 annually, while also forging workplace partnerships with our local schools for continuing career opportunities,” Mayor of Miami-Dade County Carlos A. Giménez.”
The state-of-the-art facility of approximately 300,000 sq. ft. will become part of Bombardier’s network of exceptional service center facilities and Mobile Response Team (MRT) mobile units around the world, ready to respond to the maintenance needs of operators. Following the inauguration of the Miami-Dade County facility, Bombardier will continue to support customers in the city of Fort Lauderdale, FL with a line maintenance station.
Bombardier is currently hiring additional maintenance technicians across its entire service network to support its recent expansions. Technicians will receive Bombardier’s Type Training Course for Mechanical and Avionics certification to provide maintenance services at all Bombardier’s nine service centers worldwide, including Biggin Hill Service Center in London; Singapore, SG; Dallas, TX; Hartford, CT, Tucson, AZ and Wichita, KS.
Bombardier Business Aircraft’s Service Center Network currently has openings for a variety of technical and professional roles. For more information and to submit your application, visit careers.bombardier.com.
About Bombardier With over 69,500 employees across four business segments, Bombardier is a global leader in the transportation industry, creating innovative and game-changing planes and trains. Our products and services provide world-class transportation experiences that set new standards in passenger comfort, energy efficiency, reliability and safety.
Headquartered in Montreal, Canada, Bombardier has production and engineering sites in 28 countries across the segments of Transportation, Business Aircraft, Commercial Aircraft and Aerostructures and Engineering Services. Bombardier shares are traded on the Toronto Stock Exchange (BBD). In the fiscal year ended December 31, 2017, Bombardier posted revenues of $16.2 billion US. News and information are available at bombardier.com or follow us on Twitter @Bombardier.
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Bombardier, Challenger, Global and Learjet are trademarks of Bombardier Inc. or its subsidiaries.
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For information Anna Cristofaro Bombardier Business Aircraft + 1 514-855-8678 anna.cristofaro@aero.bombardier.com

Paul Cremer

My name is Paul Cremer, and this marks my 42nd year working within the business and general aviation industry. Over this time, I’ve had the privilege of overseeing a diverse array of sector activities, ranging from aircraft charter and management to air ambulance services, ground operations, air traffic control, airport management, technology implementation, and the outsourcing services I currently manage.

In my role focused on delivering advisory, technology, and outsourcing services to aviation customers, I handle a wide spectrum of responsibilities. This includes overseeing International Trip Support, Operations Control Centre Services (OCC), Continuing Airworthiness Management Service (CAMO), Airworthiness Reviews, ARC Services, Aircraft Delivery and Re-delivery Support Services, Maintenance Coordination Services including AOG, Tech Ops (Maintenance Control Centre), and managing myairops software products. As the Head of Aviation Delivery, I lead the customer-facing delivery of Technology & Outsourcing products and services for the market, drawing upon a wealth of knowledge, expertise, and industry connections within Gama Aviation’s Technology and Outsourcing Strategic Business Unit.

My journey into Business and General Aviation began during my teenage years while still in school. I was fortunate enough to be welcomed into the industry, starting at a flying club, and later working at the Air Traffic Services Unit at Blackbushe Airport. There, I maintained the ATC Movement Logs in the Control Tower during weekends, solidifying my passion for aviation. Upon completing my schooling, I seized opportunities at Fairoaks Airport, where I began as Ground Crew while pursuing my Aerodrome Flight Information Service Officer’s license. Advancements in my career led me to the role of Air Traffic Services Manager.

Since joining Gama Aviation in 1996, I’ve held various positions, including Operations Manager (Post Holder), Operations & Commercial Manager, Commercial Manager, Operations Delivery Manager, Head of Business Aviation Delivery, and currently, Head of Aviation Delivery. This role encompasses Gama Aviation Group’s Gama Aviation, myairops, and FlyerTech companies.

In 2023, I was honoured to be invited to serve as the Chair of the Operations Working Group for the British Business & General Aviation Association. This opportunity allows me to contribute to industry initiatives within BBGA’s membership of nearly 200 industry companies, focusing on challenges such as regulatory compliance, Air Services Agreements, technological advancements, workforce development, operational matters, and sustainability.

Marc Bailey

Marc Bailey has spent his entire career in aviation and has worked in most areas of Aviation Services with scheduled airlines, MRO’s, military contract support and latterly with associations, government, and its agencies.

Marc represents your position in Europe (even post Brexit) – as President of ECOGAS (European Council of General Aviation Support) which maintains a voice with EASA. All the major member states are represented on the ECOGAS board. With EASA restructuring its meetings with industry, ECOGAS is now well positioned to represent our position in all areas following industry partnerships with the European Independent Maintenance Group and with ARPAS the new drone and autonomous association.

Marc is chair of the UKASF (United Kingdom Airworthiness Strategic Forum) as part of an initiative to develop Aviation Services across all aviation activities. The UKASF pulls together airlines, MROs, Rotary, Drones, and commercial GA bodies to work with CAA and DfT. The objective is for industry to take the lead to drive strategic issues to benefit all parties. We are well positioned after four years to continue our good work and with the re-established role of Chief Surveyor in the CAA we have a good focal point to do this.

Marc chairs the CAA Finance and Services Forum which allows industry in the UK to discuss in the financial plans for the CAA and the value for money delivered by those funds paid by industry. This is a new and valuable new platform for all parties.

Under recent developments Marc has formed an alliance with, ARPAS, AOPA, BHA and BBGA so that we can strengthen our voice under a joint ‘GA 4 Biz’ banner. This alliance is working to do everything possible to represent the industry’s business interests with UK government and to help realise the Government’s desire to make UK General Aviation a Global Leader in a post Brexit environment. GA4Biz – GA4Biz

The next Generation initiatives with industry and government have continued to develop with the retention platform now evolving into the “Aviation Skills Recruitment Platform”. The platform now not only offers a vehicle for those offering and seeking posts in aviation, it also provides pathways with its TalentView portion seeking to provide pathways for new entrants into our sector. The recruitment platform is being further developed to include training opportunities across a wide range of providers, from government agencies through academic bodies. Getting our next generation activities right in the UK over the next couple of years is our single most important issue which we in aviation must grab with both hands. Marc is playing a central role to help develop many of these channels.

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