Bombardier Inaugurates Quadruple-sized Singapore Service Centre, theLargest OEM business aviation facility in Asia Pacific

• Massive expansion includes a complete suite of maintenance and modification capabilities with enhanced full-service interior finishing capacity, including a brand-new environmentally-controlled paint facility and 24/7 parts depot
• Additional features include essential amenities such as exceptional customer office and lounge facilities and ground handling services
• With sustainability at its core, the new LEED Silver certified facility includes new solar panel installations, electric vehicle charging and Sustainable Aviation Fuel (SAF) availability

Singapore, June 30, 2022 – Bombardier today announced the grand opening of its newly transformed
Singapore Service Centre, the largest OEM business aviation maintenance facility in Asia Pacific. A key
jewel of the next major investments in Bombardier’s growing worldwide customer service footprint, the
newly expanded facility features substantially enhanced service capabilities for its growing fleet of Learjet, Challenger and Global aircraft operators. The facility will also accommodate Bombardier’s newly launched Global 8000 business jet when it enters into service in 2025.
Located at the growing Seletar Aerospace Park, the Singapore Service Centre, which opened in 2014,
has more than quadrupled its current footprint from 70,000 sq. ft. (6,500 m2) to approximately 290,000
sq. ft. (27,000 m2). The massive expansion introduces exceptional new customer facilities for business
jet operators, including a full-service, environmentally-controlled paint facility, advanced interior finishing capabilities, with key support functions, such as engineering, sales and customer support and an expanded portfolio of component, repair and overhaul (CR&O) services. This also includes the option for Global aircraft customers to lease BR710 engines from Rolls Royce stored on site, significantly reducing downtime and costs.
The expansion also adds sought-after new heavy structural and composite repair capabilities as well as
an integrated parts depot that will serve the site and the region, adding more than US$15 million in additional parts inventory. The expanded Singapore Service Centre is expected to support more than 2,000 business jet visits annually.
“With this major expansion, the Singapore Service Centre will provide infinite benefits, including quicker aircraft turnarounds, greater convenience and peace of mind to Bombardier’s growing customer base in Asia,” said Jean-Christophe Gallagher, Executive Vice President, Services and Support, and Corporate Strategy, Bombardier. “Customers can also enjoy access to the complete range of OEM customer 2 service and support at their doorstep. This is truly a special day for Bombardier and our growing aftermarket network.”
Bombardier’s steadfast commitment to an environmentally respectful approach to its design and project development is an essential part of the newly transformed Singapore Service Centre. Bombardier has
installed solar panels on the facility’s roofs as well as its carpark structures to reduce energy consumption, which translates to 15% of the site’s annual electricity demand.
Other important green initiatives include the use of building management systems, insulation, LED
lighting, low flow plumbing fixtures and automated water reticulation for improved water conservation and enhanced energy efficiency. The building design also achieved Singapore’s Green Mark Gold and the U.S. Green Building Council (USGBC) Silver LEED Green Building certifications. And while the reduction in energy, water and material resource usage reduces environmental impact, it also enhances indoor environmental quality for better health and well-being of customers and employees while delivering highly efficient, responsible operations.
Bombardier has also received its first batch of Sustainable Aviation Fuel (SAF) from its partner, Shell
Aviation, offering business aviation operators an environmentally-friendly fuel option at Seletar Airport –
building on Bombardier’s commitment reduce the environmental footprint of business aviation
worldwide.
This impressive expansion also highlights the addition of Jetex’s world-class FBO and ground handling
system at the facility. This outstanding FBO provides operators and passengers with seamless service
from arrival to departure as part of Bombardier’s commitment to offering an exceptional customer
experience.
The development of the Singapore Service Centre is a shining example of how Bombardier is enhancing the accessibility of its OEM expertise for customers worldwide and redefining its position as a leader in aftermarket services in Asia Pacific, a pivotal part of its growing global network. Other important expansions include new service facilities at Miami-Opa Locka Executive Airport and in Melbourne, Australia; expanded service capabilities at the London Service Centre at Biggin Hill airport; the continued development of a service facility in Berlin, Germany; and new products and services for customers, including important innovations in Bombardier’s customer service digital transformation.
The Singapore Service Centre currently employs more than 200 staff, including more than 160 licensed
engineers and technicians and is in process of adding more than 50 additional staff. Bombardier also
recently introduced a new apprenticeship program in Singapore to ensure a strong grassroots
aerospace pipeline is firmly in place, training the engineering professionals of tomorrow.
The expansion of the Singapore Service Centre illustrates Bombardier’s comprehensive global
customer service commitment to provide the best customer service experience in business aviation
today.
About Bombardier
Bombardier is a global leader in aviation, focused on designing, manufacturing, and servicing the
world’s most exceptional business jets. Bombardier’s Challenger and Global aircraft families are
renowned for their cutting-edge innovation, cabin design, performance, and reliability. Bombardier has
a worldwide fleet of approximately 5,000 aircraft in service with a wide variety of multinational
corporations, charter and fractional ownership providers, governments, and private individuals.
Bombardier aircraft are also trusted around the world in special-mission roles.
Headquartered in Montréal, Québec, Bombardier operates aerostructure, assembly and completion
facilities in Canada, the United States and Mexico. The company’s robust customer support network
includes facilities in strategic locations in the United States and Canada, as well as in the United
Kingdom, Germany, France, Switzerland, Italy, Austria, the UAE, Singapore, China, and an Australian
facility opening in 2022.
For corporate news and information, including Bombardier’s Environmental, Social and Governance
report, visit bombardier.com. Learn more about Bombardier’s industry-leading products and customer
service network at businessaircraft.bombardier.com. Follow us on Twitter @Bombardier.
Bombardier, Learjet, Challenger, Global and Global 8000 are registered or unregistered trademarks of Bombardier Inc. or its subsidiaries.
For information
Matthew Nicholls
Bombardier
+1 514-243-8214
Matthew.Nicholls@aero.bombardier.com
Visuals of the expanded Singapore Service Centre are available here.

Paul Cremer

My name is Paul Cremer, and this marks my 42nd year working within the business and general aviation industry. Over this time, I’ve had the privilege of overseeing a diverse array of sector activities, ranging from aircraft charter and management to air ambulance services, ground operations, air traffic control, airport management, technology implementation, and the outsourcing services I currently manage.

In my role focused on delivering advisory, technology, and outsourcing services to aviation customers, I handle a wide spectrum of responsibilities. This includes overseeing International Trip Support, Operations Control Centre Services (OCC), Continuing Airworthiness Management Service (CAMO), Airworthiness Reviews, ARC Services, Aircraft Delivery and Re-delivery Support Services, Maintenance Coordination Services including AOG, Tech Ops (Maintenance Control Centre), and managing myairops software products. As the Head of Aviation Delivery, I lead the customer-facing delivery of Technology & Outsourcing products and services for the market, drawing upon a wealth of knowledge, expertise, and industry connections within Gama Aviation’s Technology and Outsourcing Strategic Business Unit.

My journey into Business and General Aviation began during my teenage years while still in school. I was fortunate enough to be welcomed into the industry, starting at a flying club, and later working at the Air Traffic Services Unit at Blackbushe Airport. There, I maintained the ATC Movement Logs in the Control Tower during weekends, solidifying my passion for aviation. Upon completing my schooling, I seized opportunities at Fairoaks Airport, where I began as Ground Crew while pursuing my Aerodrome Flight Information Service Officer’s license. Advancements in my career led me to the role of Air Traffic Services Manager.

Since joining Gama Aviation in 1996, I’ve held various positions, including Operations Manager (Post Holder), Operations & Commercial Manager, Commercial Manager, Operations Delivery Manager, Head of Business Aviation Delivery, and currently, Head of Aviation Delivery. This role encompasses Gama Aviation Group’s Gama Aviation, myairops, and FlyerTech companies.

In 2023, I was honoured to be invited to serve as the Chair of the Operations Working Group for the British Business & General Aviation Association. This opportunity allows me to contribute to industry initiatives within BBGA’s membership of nearly 200 industry companies, focusing on challenges such as regulatory compliance, Air Services Agreements, technological advancements, workforce development, operational matters, and sustainability.

Marc Bailey

Marc Bailey has spent his entire career in aviation and has worked in most areas of Aviation Services with scheduled airlines, MRO’s, military contract support and latterly with associations, government, and its agencies.

Marc represents your position in Europe (even post Brexit) – as President of ECOGAS (European Council of General Aviation Support) which maintains a voice with EASA. All the major member states are represented on the ECOGAS board. With EASA restructuring its meetings with industry, ECOGAS is now well positioned to represent our position in all areas following industry partnerships with the European Independent Maintenance Group and with ARPAS the new drone and autonomous association.

Marc is chair of the UKASF (United Kingdom Airworthiness Strategic Forum) as part of an initiative to develop Aviation Services across all aviation activities. The UKASF pulls together airlines, MROs, Rotary, Drones, and commercial GA bodies to work with CAA and DfT. The objective is for industry to take the lead to drive strategic issues to benefit all parties. We are well positioned after four years to continue our good work and with the re-established role of Chief Surveyor in the CAA we have a good focal point to do this.

Marc chairs the CAA Finance and Services Forum which allows industry in the UK to discuss in the financial plans for the CAA and the value for money delivered by those funds paid by industry. This is a new and valuable new platform for all parties.

Under recent developments Marc has formed an alliance with, ARPAS, AOPA, BHA and BBGA so that we can strengthen our voice under a joint ‘GA 4 Biz’ banner. This alliance is working to do everything possible to represent the industry’s business interests with UK government and to help realise the Government’s desire to make UK General Aviation a Global Leader in a post Brexit environment. GA4Biz – GA4Biz

The next Generation initiatives with industry and government have continued to develop with the retention platform now evolving into the “Aviation Skills Recruitment Platform”. The platform now not only offers a vehicle for those offering and seeking posts in aviation, it also provides pathways with its TalentView portion seeking to provide pathways for new entrants into our sector. The recruitment platform is being further developed to include training opportunities across a wide range of providers, from government agencies through academic bodies. Getting our next generation activities right in the UK over the next couple of years is our single most important issue which we in aviation must grab with both hands. Marc is playing a central role to help develop many of these channels.

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