Post published:29/04/2021
Post category:Latest Member News
Reading time:5 mins read

BASEL / April 27, 2021 — Jet Aviation earned top ratings in the AIN FBO (Americas) and Pro Pilot PRASE 2021 surveys released this month, with Palm Beach placing in the Top 5%, Dubai in the Best Middle East and African category, and Jet Aviation ranking in the class of Best Small FBO Chains. The company’s facilities in Teterboro, Houston, Dallas, Bozeman, Boston-Bedford and Dulles Washington also received top customer ratings. Additionally, Business Air News recognized Jet Aviation facilities in Amsterdam, Rotterdam, and Geneva as top ten highest scoring FBOs in Europe.

“Jet Aviation extends thanks and applause to our teams of global handling professionals who went above and beyond to ensure the highest service levels, despite tackling Covid-19 on the frontline,” said John Langevin, Jet Aviation’s vice president of FBO operations for North America. “The achievements of our FBO colleagues this past year are nothing short of remarkable.”

“From customer recognition and industry awards to service expansions and innovation, they have earned this latest acknowledgment through their unwavering customer focus and attention to detail,” said Langevin. “They truly enable global flight with passion — and I couldn’t be prouder of them.”

Nuno Da Silva, general manager of Jet Aviation’s Palm Beach facility — which ranked in the top 5% of all U.S. FBOs — added, “On behalf of the team, I’d like to thank all of our customers for their ongoing trust and support. We strive to deliver a recognizable, elevated customer service offering and are delighted to see our personalized premium service is appreciated. It’s what our customers expect, and it’s who we are.”

Jet Aviation Palm Beach began its award-winning operation in 1985 with just two hangars. Following the opening of its new state-of-the-art FBO and hangar facility extension launched last year, the company now operates five hangars. Designed to accommodate newer generation, large-body aircraft and demonstrating the company’s commitment to sustainability, the latest extension features low-flow water fixtures, a white roof and heat-reducing tarmac as well as local drought-resistant plants.

In Europe, Business Air News (BAN) forewent its annual FBO survey in favor of interviewing a selection of top-ten highest scoring facilities across the region earlier this year, including Jet Aviation’s FBO operations in Amsterdam, Rotterdam, and Geneva.

Edwin Niemoller, director of FBO operations and general manager for The Netherlands, says the culture of safety at Jet Aviation is a top priority for the company, and one that they stand by.

“With the increasing effects of the COVID pandemic, our focus shifted rapidly to creating an even safer and more secure handling environment for our clients, to which our teams of professionals proved particularly agile,” said Niemoller.

Amsterdam and Rotterdam have been part of the Jet Aviation family since the company expanded to The Netherlands in October 2018. Both facilities became IS-BAH Stage-I certified in January 2020. As the newest addition to the Jet Aviation network, acquired in September 2020, the Jet Aviation facility in Bozeman, Montana, is expected to achieve IS-BAH Standard registration later this year. The company’s FBOs in Boston-Bedford, Dallas, Dubai, Dulles Washington, Geneva, Houston, Palm Beach and Teterboro are all IS-BAH Stage II certified.

Jet Aviation is a wholly owned subsidiary of General Dynamics (NYSE: GD) with 4,000 employees and nearly 50 locations worldwide. Jet Aviation’s offerings include aircraft management, aircraft sales, charter, completions, defence, FBO, maintenance and staffing.

More information is available at www.jetaviation.com or on LinkedIn at www.linkedin.com/company/jet-aviation.

Contact: Mary-Lou Murphy, Communications Manager, +41 58 158 8891, marylou.murphy@jetaviation.com Jet Aviation Management AG
Global Communications
P.O. Box 229
CH-8058 Zurich-Airport / Switzerland
jetaviation.communications@jetaviation.com
www.jetaviation.com

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Paul Cremer

My name is Paul Cremer, and this marks my 42nd year working within the business and general aviation industry. Over this time, I’ve had the privilege of overseeing a diverse array of sector activities, ranging from aircraft charter and management to air ambulance services, ground operations, air traffic control, airport management, technology implementation, and the outsourcing services I currently manage.

In my role focused on delivering advisory, technology, and outsourcing services to aviation customers, I handle a wide spectrum of responsibilities. This includes overseeing International Trip Support, Operations Control Centre Services (OCC), Continuing Airworthiness Management Service (CAMO), Airworthiness Reviews, ARC Services, Aircraft Delivery and Re-delivery Support Services, Maintenance Coordination Services including AOG, Tech Ops (Maintenance Control Centre), and managing myairops software products. As the Head of Aviation Delivery, I lead the customer-facing delivery of Technology & Outsourcing products and services for the market, drawing upon a wealth of knowledge, expertise, and industry connections within Gama Aviation’s Technology and Outsourcing Strategic Business Unit.

My journey into Business and General Aviation began during my teenage years while still in school. I was fortunate enough to be welcomed into the industry, starting at a flying club, and later working at the Air Traffic Services Unit at Blackbushe Airport. There, I maintained the ATC Movement Logs in the Control Tower during weekends, solidifying my passion for aviation. Upon completing my schooling, I seized opportunities at Fairoaks Airport, where I began as Ground Crew while pursuing my Aerodrome Flight Information Service Officer’s license. Advancements in my career led me to the role of Air Traffic Services Manager.

Since joining Gama Aviation in 1996, I’ve held various positions, including Operations Manager (Post Holder), Operations & Commercial Manager, Commercial Manager, Operations Delivery Manager, Head of Business Aviation Delivery, and currently, Head of Aviation Delivery. This role encompasses Gama Aviation Group’s Gama Aviation, myairops, and FlyerTech companies.

In 2023, I was honoured to be invited to serve as the Chair of the Operations Working Group for the British Business & General Aviation Association. This opportunity allows me to contribute to industry initiatives within BBGA’s membership of nearly 200 industry companies, focusing on challenges such as regulatory compliance, Air Services Agreements, technological advancements, workforce development, operational matters, and sustainability.

Marc Bailey

Marc Bailey has spent his entire career in aviation and has worked in most areas of Aviation Services with scheduled airlines, MRO’s, military contract support and latterly with associations, government, and its agencies.

Marc represents your position in Europe (even post Brexit) – as President of ECOGAS (European Council of General Aviation Support) which maintains a voice with EASA. All the major member states are represented on the ECOGAS board. With EASA restructuring its meetings with industry, ECOGAS is now well positioned to represent our position in all areas following industry partnerships with the European Independent Maintenance Group and with ARPAS the new drone and autonomous association.

Marc is chair of the UKASF (United Kingdom Airworthiness Strategic Forum) as part of an initiative to develop Aviation Services across all aviation activities. The UKASF pulls together airlines, MROs, Rotary, Drones, and commercial GA bodies to work with CAA and DfT. The objective is for industry to take the lead to drive strategic issues to benefit all parties. We are well positioned after four years to continue our good work and with the re-established role of Chief Surveyor in the CAA we have a good focal point to do this.

Marc chairs the CAA Finance and Services Forum which allows industry in the UK to discuss in the financial plans for the CAA and the value for money delivered by those funds paid by industry. This is a new and valuable new platform for all parties.

Under recent developments Marc has formed an alliance with, ARPAS, AOPA, BHA and BBGA so that we can strengthen our voice under a joint ‘GA 4 Biz’ banner. This alliance is working to do everything possible to represent the industry’s business interests with UK government and to help realise the Government’s desire to make UK General Aviation a Global Leader in a post Brexit environment. GA4Biz – GA4Biz

The next Generation initiatives with industry and government have continued to develop with the retention platform now evolving into the “Aviation Skills Recruitment Platform”. The platform now not only offers a vehicle for those offering and seeking posts in aviation, it also provides pathways with its TalentView portion seeking to provide pathways for new entrants into our sector. The recruitment platform is being further developed to include training opportunities across a wide range of providers, from government agencies through academic bodies. Getting our next generation activities right in the UK over the next couple of years is our single most important issue which we in aviation must grab with both hands. Marc is playing a central role to help develop many of these channels.

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