Post published:20/05/2025
Post category:Latest Member News
Reading time:5 mins read

GENEVA, Switzerland / May 19, 2025 — Jet Aviation announced today that it has completed a full renovation of its FBO in Rotterdam, the Netherlands. The project included an extensive remodel and redesign of all customer and crew areas and the adoption of additional sustainable practices.

The FBO has been remodeled to align with Jet Aviation’s brand standards and optimize space to ensure an effortless and efficient customer experience at all times. Building utilities have also been upgraded in partnership with Rotterdam The Hague Airport and Schiphol Real Estate for increased energy efficiency, including the installation of a heat pump, which minimizes gas consumption, an adjustable and more efficient climate control system, and updated dimmable LED lighting. To further enhance energy efficiency, a thicker insulation layer has been incorporated into the roof, supporting performance of the new heat pump and optimizing the indoor climate.

Inside the FBO, two modern, bright passenger lounges feature entirely new furnishings, new conference facilities, and upgraded amenities including a buffet area. The larger lounge has also been extended by an additional 15 square meters and can be used either as one area, or divided to provide privacy for smaller groups. A customer desk has been added adjacent to the main entry and exit doors, and in sight of the ramp, providing an immediate welcome for customers, however they arrive at the FBO.

In addition, a new 40 square-meter crew lounge provides a space for pilots and crew to relax, while a new shower room is available for customers or crew in between flights. The existing kitchen and working areas have been relocated and redesigned to facilitate a more streamlined and comfortable experience.

“We are dedicated to providing an effortless, elevated customer experience across our network,” says Joao Martins, vice president FBO operations Europe. “This is not just in our FBO services, but also in the environments that we provide for our customers. Building on our recent renovations across our European network, the new-look Rotterdam facility is part of bringing this to life, integrating our design standards and commitments to sustainability to ensure a seamless and elegant journey through the FBO.”

Rotterdam joined the Jet Aviation network in 2018 and features a wide range of ground handling services for passengers, aircraft and crew. The facility supports local recycling initiatives and introduced electric ground service equipment in 2023, followed by on-site Sustainable Aviation Fuel in 2024.

“The new design has been specifically conceived with the needs of our customers in Rotterdam in mind,” says Ricardo Paiva, senior director site operations. “The redesign introduces a calm, refined aesthetic in all areas, with spaces carefully thought-out and remodeled to efficiently meet the requirements of passengers, crew, and the operations team as they move through and utilize the FBO. We are also very happy to work with Schiphol Real Estate to include more energy efficient utilities, building on our commitment to adopting more sustainable practices across our operation. I would like to thank everyone who worked to bring this vision to life, including our FBO and real estate teams, and our valued facility and airport partners.”

Jet Aviation also completed a renovation at its FBO in Geneva, Switzerland in Q1 2025, a refurbishment in Dusseldorf in Q4 2024, and updated the North Landside Lounge at its FBO in Zurich, Switzerland, in November 2024.

Jet Aviation is a wholly owned subsidiary of General Dynamics (NYSE: GD) with over 4,500 employees and 50 locations worldwide. Jet Aviation’s offerings include aircraft management, aircraft sales, charter, completions, government programs, FBO, maintenance and staffing.

More information is available at https://linklock.titanhq.com/analyse?url=http%3A%2F%2Fwww.jetaviation.com&data=eJxLtjUzMjc0S01NtDA0NTBUS7FNSkpP1EtMLcpXy7VNDzUx9k9J9TCxcClTK7bNSi1JLMtMLMnMz9NLzs_NLc3LTAbzilVNDNAk1YpsixKTMxJTc_QKEouzM_OAShBGl9pmlJQUqBo7qhq5AVF5ebkemn4Aam403Q%% or at http://www.linkedin.com/company/jet-aviation

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Paul Cremer

My name is Paul Cremer, and this marks my 42nd year working within the business and general aviation industry. Over this time, I’ve had the privilege of overseeing a diverse array of sector activities, ranging from aircraft charter and management to air ambulance services, ground operations, air traffic control, airport management, technology implementation, and the outsourcing services I currently manage.

In my role focused on delivering advisory, technology, and outsourcing services to aviation customers, I handle a wide spectrum of responsibilities. This includes overseeing International Trip Support, Operations Control Centre Services (OCC), Continuing Airworthiness Management Service (CAMO), Airworthiness Reviews, ARC Services, Aircraft Delivery and Re-delivery Support Services, Maintenance Coordination Services including AOG, Tech Ops (Maintenance Control Centre), and managing myairops software products. As the Head of Aviation Delivery, I lead the customer-facing delivery of Technology & Outsourcing products and services for the market, drawing upon a wealth of knowledge, expertise, and industry connections within Gama Aviation’s Technology and Outsourcing Strategic Business Unit.

My journey into Business and General Aviation began during my teenage years while still in school. I was fortunate enough to be welcomed into the industry, starting at a flying club, and later working at the Air Traffic Services Unit at Blackbushe Airport. There, I maintained the ATC Movement Logs in the Control Tower during weekends, solidifying my passion for aviation. Upon completing my schooling, I seized opportunities at Fairoaks Airport, where I began as Ground Crew while pursuing my Aerodrome Flight Information Service Officer’s license. Advancements in my career led me to the role of Air Traffic Services Manager.

Since joining Gama Aviation in 1996, I’ve held various positions, including Operations Manager (Post Holder), Operations & Commercial Manager, Commercial Manager, Operations Delivery Manager, Head of Business Aviation Delivery, and currently, Head of Aviation Delivery. This role encompasses Gama Aviation Group’s Gama Aviation, myairops, and FlyerTech companies.

In 2023, I was honoured to be invited to serve as the Chair of the Operations Working Group for the British Business & General Aviation Association. This opportunity allows me to contribute to industry initiatives within BBGA’s membership of nearly 200 industry companies, focusing on challenges such as regulatory compliance, Air Services Agreements, technological advancements, workforce development, operational matters, and sustainability.

Marc Bailey

Marc Bailey has spent his entire career in aviation and has worked in most areas of Aviation Services with scheduled airlines, MRO’s, military contract support and latterly with associations, government, and its agencies.

Marc represents your position in Europe (even post Brexit) – as President of ECOGAS (European Council of General Aviation Support) which maintains a voice with EASA. All the major member states are represented on the ECOGAS board. With EASA restructuring its meetings with industry, ECOGAS is now well positioned to represent our position in all areas following industry partnerships with the European Independent Maintenance Group and with ARPAS the new drone and autonomous association.

Marc is chair of the UKASF (United Kingdom Airworthiness Strategic Forum) as part of an initiative to develop Aviation Services across all aviation activities. The UKASF pulls together airlines, MROs, Rotary, Drones, and commercial GA bodies to work with CAA and DfT. The objective is for industry to take the lead to drive strategic issues to benefit all parties. We are well positioned after four years to continue our good work and with the re-established role of Chief Surveyor in the CAA we have a good focal point to do this.

Marc chairs the CAA Finance and Services Forum which allows industry in the UK to discuss in the financial plans for the CAA and the value for money delivered by those funds paid by industry. This is a new and valuable new platform for all parties.

Under recent developments Marc has formed an alliance with, ARPAS, AOPA, BHA and BBGA so that we can strengthen our voice under a joint ‘GA 4 Biz’ banner. This alliance is working to do everything possible to represent the industry’s business interests with UK government and to help realise the Government’s desire to make UK General Aviation a Global Leader in a post Brexit environment. GA4Biz – GA4Biz

The next Generation initiatives with industry and government have continued to develop with the retention platform now evolving into the “Aviation Skills Recruitment Platform”. The platform now not only offers a vehicle for those offering and seeking posts in aviation, it also provides pathways with its TalentView portion seeking to provide pathways for new entrants into our sector. The recruitment platform is being further developed to include training opportunities across a wide range of providers, from government agencies through academic bodies. Getting our next generation activities right in the UK over the next couple of years is our single most important issue which we in aviation must grab with both hands. Marc is playing a central role to help develop many of these channels.

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