Post published:22/02/2024
Post category:Latest Member News
Reading time:4 mins read

TAG Macau FBO proudly announces its successful completion of the IS-BAH Stage 3 Audit, solidifying its position as a leader in the business aviation ground handling industry. This accreditation makes TAG Macau FBO one of the youngest FBO globally to attain this prestigious recognition.

The International Standard for Business Aircraft Handling (IS-BAH) is a globally recognized set of best practices for business aviation ground handlers. The SMS component allows an IS-BAH™ registered FBO/BAHA to gain recognition for having in place a well-founded safety management development process. Maturity of the FBO/BAHA’s SMS is a critical factor in the long-term recognition of the effective use of industry best practices that conform to ICAO Standards and Recommended Practices.

It emphasizes the implementation of a robust safety management system (SMS). Aligned with the International Standard for Business Aircraft Operations (IS-BAO) Program and incorporating the NATA Safety 1st Ground Audit Program, IS-BAH has become the industry standard for handlers and operators worldwide.

TAG Macau FBO began its journey towards the IS-BAH accreditation in 2019, initially achieving Stage 1 registration. Building upon this accomplishment, the FBO obtained Stage 2 accreditation in January 2022, further demonstrating its commitment to operational safety and efficiency.

With the accredited Stage 3 Audit, TAG Macau FBO has proven its adherence to the highest industry standards, showcasing its dedication to excellence in safety management and service delivery. This milestone highlights the FBO’s investment in training, infrastructure, and technology to provide an exceptional experience for its customers.

“We are thrilled to have achieved IS-BAH Stage 3, making TAG Macau FBO one of the youngest FBO to reach this pinnacle,” said Rita Tam, General Manager at TAG Macau FBO. “This accomplishment reflects our team’s pursuit of excellence and unwavering commitment to safety, efficiency, and customer satisfaction. We extend our gratitude to our loyal customers and dedicated employees who both played a vital role in this achievement.”

Terry Yeomans, IS-BAH Program Director said, “Congratulations to the entire team at TAG Macau for achieving IS-BAH Stage 3. This outstanding accomplishment means that TAG Macau have voluntarily chosen to implement functional and effective safety management activities into their daily operations and have evidence of a sustained positive safety culture“

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About TAG Macau FBO:

TAG Macau FBO, established in 2019, is a leading business aviation ground handling facility based in Macau. Committed to delivering exceptional service, TAG Macau FBO offers a comprehensive range of ground handling solutions to its discerning clientele. The FBO’s unwavering dedication to safety, efficiency, and customer satisfaction has earned it the prestigious IS-BAH Stage 3 accreditation, making it the youngest FBO to achieve this milestone. For more information, visit https://www.tagaviation.com/en/support-services/fbo-handling

Press Contact:

For any further information and high-resolution images please contact: pressoffice@tagaviation.com

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Inflite The Jet Centre Ltd.Penny Stephens, Director

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British Business and General Aviation Association

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Paul Cremer

My name is Paul Cremer, and this marks my 42nd year working within the business and general aviation industry. Over this time, I’ve had the privilege of overseeing a diverse array of sector activities, ranging from aircraft charter and management to air ambulance services, ground operations, air traffic control, airport management, technology implementation, and the outsourcing services I currently manage.

In my role focused on delivering advisory, technology, and outsourcing services to aviation customers, I handle a wide spectrum of responsibilities. This includes overseeing International Trip Support, Operations Control Centre Services (OCC), Continuing Airworthiness Management Service (CAMO), Airworthiness Reviews, ARC Services, Aircraft Delivery and Re-delivery Support Services, Maintenance Coordination Services including AOG, Tech Ops (Maintenance Control Centre), and managing myairops software products. As the Head of Aviation Delivery, I lead the customer-facing delivery of Technology & Outsourcing products and services for the market, drawing upon a wealth of knowledge, expertise, and industry connections within Gama Aviation’s Technology and Outsourcing Strategic Business Unit.

My journey into Business and General Aviation began during my teenage years while still in school. I was fortunate enough to be welcomed into the industry, starting at a flying club, and later working at the Air Traffic Services Unit at Blackbushe Airport. There, I maintained the ATC Movement Logs in the Control Tower during weekends, solidifying my passion for aviation. Upon completing my schooling, I seized opportunities at Fairoaks Airport, where I began as Ground Crew while pursuing my Aerodrome Flight Information Service Officer’s license. Advancements in my career led me to the role of Air Traffic Services Manager.

Since joining Gama Aviation in 1996, I’ve held various positions, including Operations Manager (Post Holder), Operations & Commercial Manager, Commercial Manager, Operations Delivery Manager, Head of Business Aviation Delivery, and currently, Head of Aviation Delivery. This role encompasses Gama Aviation Group’s Gama Aviation, myairops, and FlyerTech companies.

In 2023, I was honoured to be invited to serve as the Chair of the Operations Working Group for the British Business & General Aviation Association. This opportunity allows me to contribute to industry initiatives within BBGA’s membership of nearly 200 industry companies, focusing on challenges such as regulatory compliance, Air Services Agreements, technological advancements, workforce development, operational matters, and sustainability.

Marc Bailey

Marc Bailey has spent his entire career in aviation and has worked in most areas of Aviation Services with scheduled airlines, MRO’s, military contract support and latterly with associations, government, and its agencies.

Marc represents your position in Europe (even post Brexit) – as President of ECOGAS (European Council of General Aviation Support) which maintains a voice with EASA. All the major member states are represented on the ECOGAS board. With EASA restructuring its meetings with industry, ECOGAS is now well positioned to represent our position in all areas following industry partnerships with the European Independent Maintenance Group and with ARPAS the new drone and autonomous association.

Marc is chair of the UKASF (United Kingdom Airworthiness Strategic Forum) as part of an initiative to develop Aviation Services across all aviation activities. The UKASF pulls together airlines, MROs, Rotary, Drones, and commercial GA bodies to work with CAA and DfT. The objective is for industry to take the lead to drive strategic issues to benefit all parties. We are well positioned after four years to continue our good work and with the re-established role of Chief Surveyor in the CAA we have a good focal point to do this.

Marc chairs the CAA Finance and Services Forum which allows industry in the UK to discuss in the financial plans for the CAA and the value for money delivered by those funds paid by industry. This is a new and valuable new platform for all parties.

Under recent developments Marc has formed an alliance with, ARPAS, AOPA, BHA and BBGA so that we can strengthen our voice under a joint ‘GA 4 Biz’ banner. This alliance is working to do everything possible to represent the industry’s business interests with UK government and to help realise the Government’s desire to make UK General Aviation a Global Leader in a post Brexit environment. GA4Biz – GA4Biz

The next Generation initiatives with industry and government have continued to develop with the retention platform now evolving into the “Aviation Skills Recruitment Platform”. The platform now not only offers a vehicle for those offering and seeking posts in aviation, it also provides pathways with its TalentView portion seeking to provide pathways for new entrants into our sector. The recruitment platform is being further developed to include training opportunities across a wide range of providers, from government agencies through academic bodies. Getting our next generation activities right in the UK over the next couple of years is our single most important issue which we in aviation must grab with both hands. Marc is playing a central role to help develop many of these channels.

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British Business and General Aviation Association

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