JSSI Celebrates Milestones, Anniversaries, and Regional Growth at EBACE

The Continued Evolution of Jet Support Services, Inc. (JSSI)

CHICAGO, May 27, 2024 – JSSI, the largest independent provider of maintenance support and financial services to the business aviation industry, is celebrating its 35 anniversary. Through continuous innovation and M&A activity, the organization has evolved from its original focus on engine programs into a comprehensive support ecosystem throughout the aircraft ownership lifecycle: from pre-acquisition guidance and financing solutions; to maintenance programs and tracking software; to parts, engine leasing, and end-of-life solutions.

Over the last 10 years, JSSI has launched and acquired businesses that are synergistic to its core maintenance support services. At EBACE, the company is celebrating the evolution into these new business lines over time:

JSSI has infused all offerings with its original core mission and values of customer-centricity and industry-leading product evolution. This ecosystem is now bound together by a data intelligence, next generation technology, and software – benefiting both clients and the broader industry. This translates into an elevated consultative approach for all business development efforts, which has seen strong growth both globally and in the European market over the last 5 years.

“Service evolution through technology has changed the way our clients interact with us,” says Ben Hockenberg, JSSI’s chief operating officer. “The expectations from owners and operators are changing with regards to software and online tools, and we believe in creating a connected experience across products and services online.”

Today, JSSI supports over 30% of the global business jet fleet, through maintenance programs, parts procurement, and tracking software. Traxxall recently crossed the 4,000 aircraft mark, supporting over 17,000 users globally – many of which enjoy the benefits of having one provider for both the financial maintenance program and tracking solution. At NBAA last year, the company launched the first online parts store of its kind, PartsHub – opening free access to JSSI’s complete inventory, parts data, and pricing transparency to hundreds of users globally. The JSSI team at EBACE this year is ready to demo PartsHub live at the show.

JSSI officially entered the European market in 2008, as the company opened the doors to its EMEA headquarters at the Farnborough airport. Today, JSSI has expanded its regional presence to France, Monaco, Spain, Luxemburg, Austria, Turkey, South Africa, and Dubai, amongst others. Over the last year, JSSI’s hourly cost maintenance business grew over 10% in Europe, and the Parts & Leasing division opened new warehouse locations and consignment programs in the region.

“It’s great to see owners and operators globally understand and adopt our maintenance programs and solutions. I’m proud of the local service organization we’ve built in Europe and excited for the opportunities ahead,” said Fabrice Roger, senior vice president of business development, EMEA & APAC.

Neil Book, chairman and CEO, emphasizes that the people in the organization drive the success story. “Our greatest assets walk through the front door every day. We’ve been able to attract extraordinary talent from both inside and outside the industry, enabling us to deliver superior results across every facet of the business.”

JSSI will attend the European Business Aviation Convention & Exhibition (EBACE) taking place in Geneva, Switzerland, May 28-30, 2024. Visit Booth #A89 to learn more about their full suite of products and services.

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About JSSI

For more than 35 years, Jet Support Services, Inc. (JSSI) has been the leading independent provider of maintenance support, advisory services, software, and financial tools to the business aviation industry. With 6,000+ aircraft supported by maintenance programs and software platforms, JSSI leverages this wealth of data, scale, and innovation to drive cost savings and provide custom solutions that align to the interests of each client, regardless of make or model. Learn more at jetsupport.com.

JSSI products and services include:

Maintenance Programs. Hourly Cost Maintenance Programs to stabilize maintenance budgets, maximize aircraft availability and enhance residual value.

Parts & Leasing. Experienced product line specialized team who leverages our All-OEM inventory and global vendor relationships and go beyond parts sourcing to find optimal customer solutions.

Software: Traxxall and Conklin & de Decker. Powerful data platforms to help you make more informed decisions, from choosing the right aircraft to tracking your maintenance, inventory, and MRO projects. In 2024, Traxxall celebrates 11 years in business; and Conklin & de Decker was originally founded 40 years ago.

Advisory Services. Objective insights and independent technical advice from a global team of technical advisors and ASA-accredited appraisers for virtually any business jet, turboprop, or helicopter.

Aviation Capital. Customized asset-based finance solutions for business aviation.

Paul Cremer

My name is Paul Cremer, and this marks my 42nd year working within the business and general aviation industry. Over this time, I’ve had the privilege of overseeing a diverse array of sector activities, ranging from aircraft charter and management to air ambulance services, ground operations, air traffic control, airport management, technology implementation, and the outsourcing services I currently manage.

In my role focused on delivering advisory, technology, and outsourcing services to aviation customers, I handle a wide spectrum of responsibilities. This includes overseeing International Trip Support, Operations Control Centre Services (OCC), Continuing Airworthiness Management Service (CAMO), Airworthiness Reviews, ARC Services, Aircraft Delivery and Re-delivery Support Services, Maintenance Coordination Services including AOG, Tech Ops (Maintenance Control Centre), and managing myairops software products. As the Head of Aviation Delivery, I lead the customer-facing delivery of Technology & Outsourcing products and services for the market, drawing upon a wealth of knowledge, expertise, and industry connections within Gama Aviation’s Technology and Outsourcing Strategic Business Unit.

My journey into Business and General Aviation began during my teenage years while still in school. I was fortunate enough to be welcomed into the industry, starting at a flying club, and later working at the Air Traffic Services Unit at Blackbushe Airport. There, I maintained the ATC Movement Logs in the Control Tower during weekends, solidifying my passion for aviation. Upon completing my schooling, I seized opportunities at Fairoaks Airport, where I began as Ground Crew while pursuing my Aerodrome Flight Information Service Officer’s license. Advancements in my career led me to the role of Air Traffic Services Manager.

Since joining Gama Aviation in 1996, I’ve held various positions, including Operations Manager (Post Holder), Operations & Commercial Manager, Commercial Manager, Operations Delivery Manager, Head of Business Aviation Delivery, and currently, Head of Aviation Delivery. This role encompasses Gama Aviation Group’s Gama Aviation, myairops, and FlyerTech companies.

In 2023, I was honoured to be invited to serve as the Chair of the Operations Working Group for the British Business & General Aviation Association. This opportunity allows me to contribute to industry initiatives within BBGA’s membership of nearly 200 industry companies, focusing on challenges such as regulatory compliance, Air Services Agreements, technological advancements, workforce development, operational matters, and sustainability.

Marc Bailey

Marc Bailey has spent his entire career in aviation and has worked in most areas of Aviation Services with scheduled airlines, MRO’s, military contract support and latterly with associations, government, and its agencies.

Marc represents your position in Europe (even post Brexit) – as President of ECOGAS (European Council of General Aviation Support) which maintains a voice with EASA. All the major member states are represented on the ECOGAS board. With EASA restructuring its meetings with industry, ECOGAS is now well positioned to represent our position in all areas following industry partnerships with the European Independent Maintenance Group and with ARPAS the new drone and autonomous association.

Marc is chair of the UKASF (United Kingdom Airworthiness Strategic Forum) as part of an initiative to develop Aviation Services across all aviation activities. The UKASF pulls together airlines, MROs, Rotary, Drones, and commercial GA bodies to work with CAA and DfT. The objective is for industry to take the lead to drive strategic issues to benefit all parties. We are well positioned after four years to continue our good work and with the re-established role of Chief Surveyor in the CAA we have a good focal point to do this.

Marc chairs the CAA Finance and Services Forum which allows industry in the UK to discuss in the financial plans for the CAA and the value for money delivered by those funds paid by industry. This is a new and valuable new platform for all parties.

Under recent developments Marc has formed an alliance with, ARPAS, AOPA, BHA and BBGA so that we can strengthen our voice under a joint ‘GA 4 Biz’ banner. This alliance is working to do everything possible to represent the industry’s business interests with UK government and to help realise the Government’s desire to make UK General Aviation a Global Leader in a post Brexit environment. GA4Biz – GA4Biz

The next Generation initiatives with industry and government have continued to develop with the retention platform now evolving into the “Aviation Skills Recruitment Platform”. The platform now not only offers a vehicle for those offering and seeking posts in aviation, it also provides pathways with its TalentView portion seeking to provide pathways for new entrants into our sector. The recruitment platform is being further developed to include training opportunities across a wide range of providers, from government agencies through academic bodies. Getting our next generation activities right in the UK over the next couple of years is our single most important issue which we in aviation must grab with both hands. Marc is playing a central role to help develop many of these channels.

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