Post published:26/07/2019
Post category:Latest Member News
Reading time:4 mins read

Joanne Goodall appointed Director of Customer Services TAG Aviation

Farnborough, 22nd July 2019 – TAG Aviation has today announced the appointment of Ms Joanne Goodall as Director of Customer Services for the UK with immediate effect.
In this newly created role Ms Goodall will provide direction and training to the CRM (Client Relationship Management) and CSR (Customer Service Representative) teams throughout Europe and oversee strategic enhancements and opportunities for ongoing expansion in alignment with TAG’s future development.
With an abundant background in business aviation, Ms Goodall has worked for both commercial and cargo-based airlines, beginning in 2007 as a Senior Account Manager and subsequently undertaking an array of executive appointments which have advanced her aviation industry knowledge globally. She joined TAG in 2017 as a Client Relationship Manager and prior to this worked for an FBO/Maintenance Company in Basel in Switzerland, initially as an FBO/Sales Manager, before being promoted to Deputy CEO of the organisation.
Welcoming her new appointment Ms Goodall said, “I am elated to have the opportunity to undertake this important Customer Services Directorial role within TAG’s revised Management structure. It is an exciting time to embrace progress. Strong communication and client engagement remain pivotally important in order that we build upon our current success and hone our customer focus so that our teams throughout Europe can grow, progress and reaffirm TAG’s ongoing commitment to our clients.
“We will aim to constantly advance our customer service operations and strengthen our ability to provide flexibility and innovation so that we stand out from our competitors and provide a consistent and valuable resource for every passenger throughout their aviation journey with us.”
Commenting on Ms Goodall’s new role, Carlos Gomez, Chief Operating Officer and MD, TAG Aviation (UK) Ltd, added, “Joanne’s breadth of aviation experience, customer focus and industry knowledge are the perfect fit for this new role. I am confident that with her supervision and expertise we can continue to advance and enhance our European Customer Services operations.”

ENDS

About TAG Aviation TAG Aviation has pioneered industry standards in business aviation client service, safety systems, operational excellence and bespoke training, with a history dating back to 1966. TAG Aviation is a global company that includes TAG Aviation Europe and TAG Aviation Asia in Hong Kong. The company offers a broad range of business aviation services including aircraft acquisition, aircraft management, charter, maintenance and FBO/handling services. Globally, TAG Aviation manages a fleet of over 120 aircraft with around 30 available for charter, with additional access to private jets that are available globally via a dedicated brokerage service. The company operates FBO facilities in Geneva, Sion, Macau and at TAG Farnborough Airport, a sister company which have repeatedly been ranked among the top six FBOs in the world. TAG Global Training, TAG Aviation’s training centre, trains an average of 3,000 aviation professionals across the industry annually. For over half a century TAG Aviation’s name has been synonymous with providing the highest levels of safety and expertise in maintenance and engineering operations, with comprehensive MRO centres established throughout ten locations (Geneva, Sion, Farnborough, Luton, Paris, Clermont-Ferrand, Lisbon, Hong Kong, Moscow Sheremetyevo and Luanda). Earlier this year the company confirmed the sale of its European-based maintenance activities to Dassault Aviation that will take place mid-2019; a further testimony to the company’s highly regarded culture of excellence and esteemed reputation. TAG Aviation is headquartered in Geneva, Switzerland and comprises of operating centres in Geneva, Sion, Farnborough (London), Paris, Malta and Hong Kong. TAG Aviation employs over 1,200 aviation professionals worldwide, including nearly 600 pilots and cabin crew. www.tagaviation.com

Press Contact: For any further information and high-resolution images please contact: Della Edwards, PR Officer, TAG Aviation Europe. T: + 44 (0) 792 053 6850 E: dedwards@tagaviation.co.uk

What Our Members Say

We are a small family owned and run business that the introduction of new measures by BF would have caused severe financial hardship. I was recommended to ask BBGA for advice which they instantly gave even though we were not members. They attended various meetings by my side, took the situation to a higher level within the Government department and helped me achieve a satisfactory outcome. I wasn’t pressured to become a member but what became apparent was their genuine desire to help resolve aviation issues for the better of the community. This association covers almost every aspect of the industry, has representation on the majority of decision making panels and achieves results by either diluting possible harmful legislation or stopping it altogether. Its members receive updates in real time often leaving other associations to ‘cut and paste’ BBGA releases some time later.

Inflite The Jet Centre Ltd.Penny Stephens, Director

BBGA is the main business and general aviation industry Association in the UK. It represents a wide range of services and operators. It’s contribution to fairly represent our interests with the regulators and government departments as well as other associations is absolutely essential. The various BBGA events throughout the year are a great opportunity for everyone to network and discuss the current industry affairs and issues BBGA’s ability to bring together all sectors of UK general and business aviation gives us enviable networking access. Nobody has the ear of the regulator like BBGA and that’s two-way thing; BBGA is not just able to elicit answers from EASA, the CAA and DfT, its advice and recommendations are sought both nationally and supra-nationally too. That makes membership a vital way to influence upcoming policy.

Luxaviation United Kingdom, London Executive Aviation LtdGeorge Galanopoulos, CEO & Managing Director

The BBGA is the key trade body for UK business aviation, helping us keep up-to-date with developments and in contact with the wider UK bizav community. Everyone with any interest in UK business aviation should be a member

Clyde & CoMark Bisset Partner,

From first contact, to membership, to attending the 2021 Virtual Conference, I received a warm welcome for which I am extremely grateful. The mix of technical and strategic content re-enforced the decision to attend and was the right one at the right time for our business."

Sky Harbour UK LtdSteve Ford, Director

Collectivism
Member Company Benefits
Promotion
Information
Accreditation
Dual Membership with EBAA
Other Member Benefits

C/O Critchleys LLP; Beaver House; 23-38 Hythe Bridge Street, Oxford, OX1 2EP. +44 (0)20 4566 9353 - enquiries@bbga.aero

British Business and General Aviation Association

Don`t copy text!

Paul Cremer

My name is Paul Cremer, and this marks my 42nd year working within the business and general aviation industry. Over this time, I’ve had the privilege of overseeing a diverse array of sector activities, ranging from aircraft charter and management to air ambulance services, ground operations, air traffic control, airport management, technology implementation, and the outsourcing services I currently manage.

In my role focused on delivering advisory, technology, and outsourcing services to aviation customers, I handle a wide spectrum of responsibilities. This includes overseeing International Trip Support, Operations Control Centre Services (OCC), Continuing Airworthiness Management Service (CAMO), Airworthiness Reviews, ARC Services, Aircraft Delivery and Re-delivery Support Services, Maintenance Coordination Services including AOG, Tech Ops (Maintenance Control Centre), and managing myairops software products. As the Head of Aviation Delivery, I lead the customer-facing delivery of Technology & Outsourcing products and services for the market, drawing upon a wealth of knowledge, expertise, and industry connections within Gama Aviation’s Technology and Outsourcing Strategic Business Unit.

My journey into Business and General Aviation began during my teenage years while still in school. I was fortunate enough to be welcomed into the industry, starting at a flying club, and later working at the Air Traffic Services Unit at Blackbushe Airport. There, I maintained the ATC Movement Logs in the Control Tower during weekends, solidifying my passion for aviation. Upon completing my schooling, I seized opportunities at Fairoaks Airport, where I began as Ground Crew while pursuing my Aerodrome Flight Information Service Officer’s license. Advancements in my career led me to the role of Air Traffic Services Manager.

Since joining Gama Aviation in 1996, I’ve held various positions, including Operations Manager (Post Holder), Operations & Commercial Manager, Commercial Manager, Operations Delivery Manager, Head of Business Aviation Delivery, and currently, Head of Aviation Delivery. This role encompasses Gama Aviation Group’s Gama Aviation, myairops, and FlyerTech companies.

In 2023, I was honoured to be invited to serve as the Chair of the Operations Working Group for the British Business & General Aviation Association. This opportunity allows me to contribute to industry initiatives within BBGA’s membership of nearly 200 industry companies, focusing on challenges such as regulatory compliance, Air Services Agreements, technological advancements, workforce development, operational matters, and sustainability.

Marc Bailey

Marc Bailey has spent his entire career in aviation and has worked in most areas of Aviation Services with scheduled airlines, MRO’s, military contract support and latterly with associations, government, and its agencies.

Marc represents your position in Europe (even post Brexit) – as President of ECOGAS (European Council of General Aviation Support) which maintains a voice with EASA. All the major member states are represented on the ECOGAS board. With EASA restructuring its meetings with industry, ECOGAS is now well positioned to represent our position in all areas following industry partnerships with the European Independent Maintenance Group and with ARPAS the new drone and autonomous association.

Marc is chair of the UKASF (United Kingdom Airworthiness Strategic Forum) as part of an initiative to develop Aviation Services across all aviation activities. The UKASF pulls together airlines, MROs, Rotary, Drones, and commercial GA bodies to work with CAA and DfT. The objective is for industry to take the lead to drive strategic issues to benefit all parties. We are well positioned after four years to continue our good work and with the re-established role of Chief Surveyor in the CAA we have a good focal point to do this.

Marc chairs the CAA Finance and Services Forum which allows industry in the UK to discuss in the financial plans for the CAA and the value for money delivered by those funds paid by industry. This is a new and valuable new platform for all parties.

Under recent developments Marc has formed an alliance with, ARPAS, AOPA, BHA and BBGA so that we can strengthen our voice under a joint ‘GA 4 Biz’ banner. This alliance is working to do everything possible to represent the industry’s business interests with UK government and to help realise the Government’s desire to make UK General Aviation a Global Leader in a post Brexit environment. GA4Biz – GA4Biz

The next Generation initiatives with industry and government have continued to develop with the retention platform now evolving into the “Aviation Skills Recruitment Platform”. The platform now not only offers a vehicle for those offering and seeking posts in aviation, it also provides pathways with its TalentView portion seeking to provide pathways for new entrants into our sector. The recruitment platform is being further developed to include training opportunities across a wide range of providers, from government agencies through academic bodies. Getting our next generation activities right in the UK over the next couple of years is our single most important issue which we in aviation must grab with both hands. Marc is playing a central role to help develop many of these channels.

Our Number has changed:

What Our Members Say

Join BBGA

British Business and General Aviation Association

What Our Members Say

Join BBGA

British Business and General Aviation Association

Paul Cremer

Jason Hayward

James Moreton

James Hardie

Aoife O’Sullivan

Alex Durand

Marc Bailey

Sarah Towerzey

Heather Gordon

Lindsey Oliver