TAG Aviation Announces New Director of Customer Services

Joanne Goodall appointed Director of Customer Services TAG Aviation

Farnborough, 22nd July 2019 – TAG Aviation has today announced the appointment of Ms Joanne Goodall as Director of Customer Services for the UK with immediate effect.
In this newly created role Ms Goodall will provide direction and training to the CRM (Client Relationship Management) and CSR (Customer Service Representative) teams throughout Europe and oversee strategic enhancements and opportunities for ongoing expansion in alignment with TAG’s future development.
With an abundant background in business aviation, Ms Goodall has worked for both commercial and cargo-based airlines, beginning in 2007 as a Senior Account Manager and subsequently undertaking an array of executive appointments which have advanced her aviation industry knowledge globally. She joined TAG in 2017 as a Client Relationship Manager and prior to this worked for an FBO/Maintenance Company in Basel in Switzerland, initially as an FBO/Sales Manager, before being promoted to Deputy CEO of the organisation.
Welcoming her new appointment Ms Goodall said, “I am elated to have the opportunity to undertake this important Customer Services Directorial role within TAG’s revised Management structure. It is an exciting time to embrace progress. Strong communication and client engagement remain pivotally important in order that we build upon our current success and hone our customer focus so that our teams throughout Europe can grow, progress and reaffirm TAG’s ongoing commitment to our clients.
“We will aim to constantly advance our customer service operations and strengthen our ability to provide flexibility and innovation so that we stand out from our competitors and provide a consistent and valuable resource for every passenger throughout their aviation journey with us.”
Commenting on Ms Goodall’s new role, Carlos Gomez, Chief Operating Officer and MD, TAG Aviation (UK) Ltd, added, “Joanne’s breadth of aviation experience, customer focus and industry knowledge are the perfect fit for this new role. I am confident that with her supervision and expertise we can continue to advance and enhance our European Customer Services operations.”


About TAG Aviation TAG Aviation has pioneered industry standards in business aviation client service, safety systems, operational excellence and bespoke training, with a history dating back to 1966. TAG Aviation is a global company that includes TAG Aviation Europe and TAG Aviation Asia in Hong Kong. The company offers a broad range of business aviation services including aircraft acquisition, aircraft management, charter, maintenance and FBO/handling services. Globally, TAG Aviation manages a fleet of over 120 aircraft with around 30 available for charter, with additional access to private jets that are available globally via a dedicated brokerage service. The company operates FBO facilities in Geneva, Sion, Macau and at TAG Farnborough Airport, a sister company which have repeatedly been ranked among the top six FBOs in the world. TAG Global Training, TAG Aviation’s training centre, trains an average of 3,000 aviation professionals across the industry annually. For over half a century TAG Aviation’s name has been synonymous with providing the highest levels of safety and expertise in maintenance and engineering operations, with comprehensive MRO centres established throughout ten locations (Geneva, Sion, Farnborough, Luton, Paris, Clermont-Ferrand, Lisbon, Hong Kong, Moscow Sheremetyevo and Luanda). Earlier this year the company confirmed the sale of its European-based maintenance activities to Dassault Aviation that will take place mid-2019; a further testimony to the company’s highly regarded culture of excellence and esteemed reputation. TAG Aviation is headquartered in Geneva, Switzerland and comprises of operating centres in Geneva, Sion, Farnborough (London), Paris, Malta and Hong Kong. TAG Aviation employs over 1,200 aviation professionals worldwide, including nearly 600 pilots and cabin crew. www.tagaviation.com

Press Contact: For any further information and high-resolution images please contact: Della Edwards, PR Officer, TAG Aviation Europe. T: + 44 (0) 792 053 6850 E: dedwards@tagaviation.co.uk

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