Shared Services Director

Shared Services Director

Shared Services Director

The Luxaviation Group is one of the largest private aviation operators with a fleet of 250 aircraft and over 1,500 employees worldwide. We are a multi-national business aviation enterprise with Luxaviation and ExecuJet companies in Africa, Asia, Australasia, Caribbean, Europe, Latin America and the Middle East.  We are active in all aspects of the business aviation industry including Air Charter, Aircraft Management, Maintenance and FBOs.

The Luxaviation Group is currently seeking a suitably qualified person to fill this vacancy, reporting to the Luxaviation Group Executive Committee. Shared Services is based in Cambridge, United Kingdom, and provides operational support to various aircraft operating companies across the Group. Current services include Trip Planning Services, Dispatch, CAMO support, Crew training administration and Crew Travel services. Shared Services has grown rapidly and the team currently consists of approximately 100 people.


The main objective of the position is to lead and develop the Shared Services organisation through a very hands-on approach in Cambridge, while delivering a consistent and reliable service of high quality to all aircraft operators of the Luxaviation Group, in line with the financial targets set by the Group.


  • Manage the Shared Services organisation
  • Ensure high levels of service quality to all Group aircraft operators, with exceptional reliability
  • Set and manage the Shared Services budget in line with Group targets
  • Maintain high staff morale and motivation across the team
  • Interface with all aircraft operators in the Group on various matters such as service agreements, operations, quality and safety, regulatory and financial
  • Comply with internal and external audit duties, and with relevant aviation regulations
  • Work with the Group’s Procurement Office to conclude global supplier agreements
  • Ensuring a continuous improvement of processes and systems used in the organisation
  • Produce internal management reports, including developing dashboard KPIs
  • Implement Group strategies in Shared Services


Essential Experience

  • 10 Years management experience in the aviation industry
  • 5 Years P&L management experience, with sizeable OPEX under management
  • Proven hands-on people management experience, having led large teams doing complex work
  • Good working knowledge of relevant regulations eg. EASA, ICAO, Part NCC, ISBAO

Desirable Experience

  • Experience as AOC accountable manager or similar
  • Experience in business aviation


  • A university degree is required
  • Preferably a degree in business or aviation, and a post-graduate qualification is a plus



  • Ability to work full-time from the Cambridge office
  • Excellent command of English language (written and spoken)
  • Excellent communication and interpersonal skills, charismatic leader
  • Professional, systematic, analytical and well organized approach towards allocated duties
  • Self-disciplined and stress tolerant
  • Ability to work in a multicultural / international environment
  • Ability to cope with large volumes of work
  • Ability to make difficult decisions and being proactive
  • Ability to build and manage detailed, complex budgets
  • Attention to detail and ability to take initiative


  • Multilingual, with French or German a plus
  • Good knowledge of UK labour law

Additional Requirements

  • Valid passport with ability to work in the UK
  • Ability to travel abroad
  • Valid driver’s license


  • Full time, according to UK labour law and company policy


Apply Now



Opportunities for young people wishing to seek a career in Aerospace

Interested in a career in aicraft engineering?

Technical Careers

When she was young Donna Bratley, 26, wanted to be an astronaut

Like many other kids she soon found out that she needed to do something else as astronauts are thin on the ground and she was unlikely to make a career in space. As a teenager she joined the Sea Cadets and learned how to take apart marine engines “although I couldn’t usually put them back together again” she laughs. Donna became more interested in mechanical engineering as it was different from the textiles, food and woodwork technology she did at school “I like working with small aircraft, you are not just doing the same thing every day. When you work on large aircraft you tend to get given the same job every time, if you are good at a certain task you will be working on that every time. Working on small aircraft, especially with the company I work for, which has a variety of light aircraft and business jets coming through the hangar, it is something different everyday and I like the variety and challenge of using my brain as well as my handskills. I enjoy being an aircraft engineer – as well as job satisfaction you get to play with boys toys!”

When she was at college (the only female in the Aircraft Engineering Faculty) Donna felt that most of the other students already knew much more than she did about aircraft engineering but says that she just had to put her hand up to ask the “silly questions” as it is more important to know than worry about looking stupid – it is not asking that makes you stupid. Donna now has a foundation degree in aircraft engineering and is a licenced ‘B1’ aircraft engineer working on airframe and engines.

Jeremy Kemp came into aircraft engineering following a stint in the Navy

He is just completing his ‘B2’ licence, which will allow him to certify work on instruments and avionics equipment. Jeremy is completing the qualification through self-study and taking the exams through the Civil Aviation Authority external examination service. At school he enjoyed hands on subjects such as woodwork. After leaving school he took his private pilots licence and has a share in a Piper PA28 Cherokee. Jeremy now works mainly in the avionics manufacturing workshop and in the quality department. When he came out of the navy he found it difficult at first to find work but offered prospective employers a free trial so that they could see what he was capable of – “sometimes you just have to keep on knocking on doors until someone answers”. He agrees with the importance of having good hand skills to carry out his job as “it is no good being able to count the number of beans if you can’t open the tin!”

Mike Hodby (21) is taking the last exam for his B2 licence next week

and is just finishing a joint foundation degree and licence programme at college. He is a keen football supporter and wanted to be a pilot when younger. He began as a work experience student and his boss was so impressed by his willingness and attitude that he told Mike to ring him if he wanted a job when he left school. Mike began working as an trainee fitter in the workshops, going through an 18 month in-house training programme to learn the handskills necessary -using tools, cutting, splicing etc; until one day it seemed to ‘click’. His employer is keen to support young learners and encouraged him to enrol on a formal programme to progress his career and to give the company the advanced skills it needs for its business. Mike has always been fascinated by aircraft – “how does something that heavy get into the air? ” He went flying and realised that being a pilot wasn’t for him and fell in love with his job fixing aircraft “flight still amazes me -1,000 tons and 500 miles an hour! I like working on business jets -posh aircraft and glamourous people. There is nothing else I want to do. You have to be interested and want to learn or it isn’t the industry for you.”

At school Arno Gerber (24) enjoyed technical drawing and practical subjects

he enjoyed opening things to see how they work, and then fixing them. Arno was good at science and maths and initially began studying medicine in South Africa where he grew up. He soon realised that medicine wasn’t for him and reverted to his love of fixing objects instead of people. Arno studied radio and instruments on an intensive one year course and found a job with a company which has supported his studies, he is just finishing a B2 licence– he intends to complete a final year to gain a BA honours degree in future. Arno loves working on avionics equipment and finds that his interest is always stimulated and that he enjoys learning about new developments and things all the time. “I enjoy the challenges, every day it is new things -challenges -learning -not in a bad way but in a way that leaves you feeling proud of what you have acheived at the end of the day. For any one who enjoys fixing their bike, motorcycle or car this is a really good career to get into, financially as well – not at first, but later on, working in a call centre or supermarket may pay better at first but later on the rewards of this job are great. I can’t think of a better job to do, people are always keen to help and share knowledge with you and I enjoy being part of a close team all working together to get the aircraft into the air.”

If you are interested in a career in aircraft engineering you can contact the National Apprenticeship Service at the British Business and General Aviation Association at or your Connexions adviser.

© Carole Leach, Aviation Quality Management Services Ltd. e

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